A well-planned complaint
management and problem resolution solution that
allows organizations to obtain customer feedback
and data. Customer information is used to make
process improvements, increase customer satisfaction
and loyalty, and increase profits.
The
solution has an interactive complaint wizard
module to register customer complaints. The
Interactive Complaint Wizard makes an attempt
to resolve the complaint based on Frequently
Asked Questions or Known Issues for a Product
from the Knowledge base. The Complaint overview
provides a complete window to the Complaint
Database.
